This page explains how to request deletion of your Luckora account and the data associated with it. You can start the request inside the app or contact us without reinstalling the app.
01 Request account deletion
Submit a deletion request
Enter your Luckora account email and password. After verification, your deletion request will be sent to our support team. This form does not delete your account automatically.
In the Luckora app: open Me → Account security → Delete account, follow the verification steps, and confirm your request. Account deletion is permanent and a completed deletion cannot be undone.
If you cannot submit the form: email contactus@toosweetapp.com from the email address registered to your Luckora account. Use the subject “Luckora Account Deletion Request” and include the registered email address in your message.
Never send us your password, purchase account password, or one-time verification code by email.
02 Account verification
To protect accounts from unauthorized requests, this website verifies the account email and password through Luckora's official API. The password is not included in the deletion request. We may also contact the registered email address if another reasonable verification step is needed.
03 Data deleted or anonymized
When an account deletion request is completed, we delete or anonymize data linked to the account from our active systems, including:
- Account details such as email address, nickname, sign-in provider identifier, and profile photo reference.
- Birth date, birth time, birth place, and personalization data derived from them.
- Wish history, generation tasks, generated image records, and stored images controlled by Luckora.
- Luckora share links associated with your generated images.
- Push notification device tokens and other account-linked service preferences.
- Subscription entitlement records and purchase tokens linked to the account, except for limited transaction records we are required or permitted to retain.
Copies that you or another person downloaded, saved, or shared outside Luckora are not controlled by Luckora and may remain on those devices or services.
04 Limited data we may retain
We may retain limited information when reasonably necessary for legal compliance, accounting, fraud prevention, security, dispute resolution, enforcement of our agreements, or responding to safety and support reports. This may include limited purchase transaction records, request records, security logs, or records we are legally required to keep.
Residual copies may remain in protected backups until they are overwritten through our normal backup cycle. We may also retain information that has been irreversibly anonymized and can no longer be linked to you.
05 Subscriptions and purchases
Deleting your Luckora account or uninstalling the app does not automatically cancel an active subscription billed by Apple App Store or Google Play. Cancel the subscription through the store account used for the purchase. The store may retain transaction information under its own terms and legal obligations.
- Google Play: open Google Play, go to Payments & subscriptions → Subscriptions, select Luckora, and choose Cancel subscription.
- Apple App Store: open device Settings, tap your name, choose Subscriptions, select Luckora, and choose Cancel Subscription.
06 After your request
Submitting this website form records a deletion request for our support team; it does not automatically delete or disable the account. We will use the registered email address to request any additional verification and to confirm when the request has been processed.
If you only want to remove a particular generated image, you can delete that image from your Lucky History without deleting your entire account.
07 Contact us
Questions about account or data deletion? Visit our Support page or email contactus@toosweetapp.com. For more information about how we handle personal information, read our Privacy Policy.